PlayStation has Tweeted an apology over the whole PS5 pre-orders fiasco, which saw retailers inundated with pre-orders and many fans not being able to secure a pre-order at all.
The company admits that PS5 pre-orders “could have gone a lot smoother” but says that they will make more PS5’s available for pre-order “over the next few days.”
The PS5 manufacturer also says that “more PS5’s will be available through the end of the year.”
Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that.
Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details.
And more PS5s will be available through the end of the year. pic.twitter.com/h1TaGsGBun
— PlayStation (@PlayStation) September 19, 2020
PS5 pre-orders fiasco disappoints fans
Many fans were left severely disappointed when they were unable to secure a PS5 pre-order. Pre-orders opened up only a short time after the PlayStation 5 Showcase Livestream on Wednesday, even though Sony said that they would give us some notice before pre-orders went live.
There have been many stories of retailers sites crashing, pre-orders being cancelled and extremely long online queues just for the slim chance of securing a PS5 pre-order.
Here in the UK, retailer Argos has been having issues with PS5 pre-orders. My brother thought he had secured one from them, they even took the money out of his bank account. But, they never sent a confirmation email and the money was returned to his account.
Other retailers including John Lewis and Very have been cancelling PS5 pre-orders. Presumably, because they realised they would not have the stock to meet the number of pre-orders that were made.
Amazon has also been sending out emails to some customers, alerting them that they may not receive their PS5 console pre-order on launch day.
The Tweet from the official PlayStation Twitter account says that retailers will share more details. So, if you haven’t managed to secure your PS5 pre-order yet, make sure you have alerts set up with your retailers of choice.
The PlayStation 5 is due to launch on November 12th in the US and on November 19th in the UK and Europe.